While at Sun, while developing the CEC Messaging Platform, one of my colleagues put part of the platform on Linux, because “It just works on Linux”. I was reminded of this today while repairing one of my desktop computers, which had suffered an HDD failure. The system runs Windows XP and after the hardware repair, Windows was hanging every time the Drive was referenced. This was despite mounting the disk on the e:\ mount point.
I rang Dell who support the UK today from Germany and was advised to create a Linux Live CD and see if that could mount the file system.
Also it browsed the networks, found the file server, mounted a folder and I am now busy copying the files to a remote disk.
The Dell and Alienware people who have helped me over the last two months have been both helpful and knowledgeable. There was some reticence from the Alienware people since my system is pre-merger and they classify it as “legacy”. They diagnosed the original disk failure and guided my through replacing the disk and rebuilding the OS. They stated that fixing windows explorer was a software problem and beyond them, so they passed me over to Dell software support. Again great advice and it looks like I have recovered the data. Now to see what happens if I format the disk.
Thanks to Linux, Dell and Alienware.
NB. Both these services were chargeable, so having to pay for two incidents was a bit poor, but I got to talk to people who know what they’re doing. Alienware gave me reason to believe that it was going to be OK, and Dell reminded me that Linux just works.